Shipping & Returns Policy

At Omidi, we are committed to providing exceptional service and ensuring customer satisfaction. Below, you will find detailed information about our shipping and returns policies to help you with your orders.

Shipping Policy


Free Shipping
  • We offer FREE SHIPPING on all orders shipped to the lower 48 U.S. states.
  • We currently do not ship to Hawaii, Alaska, Puerto Rico, Guam, U.S. Virgin Islands, or FPO/APO/PO Boxes.

Order Processing & Delivery Time
  • Orders are processed and shipped within 1-3 business days.
  • Delivery time within the U.S. is typically 1-6 business days.
  • Please note, these are estimated delivery times and not guaranteed. Delays may occur due to bad weather, holidays, or other force majeure factors.

Shipping Carriers
  • Packages are delivered via UPS, FedEx, or other carriers.
  • We have multiple warehouses in the U.S., and your items will ship from the nearest available warehouse to ensure fast delivery.

Order Processing Delays
  • Orders are not processed on weekends or holidays.
  • During holidays, launches, or limited-edition releases, order processing times may be delayed by a few days.

Tracking Your Order
  • Once your order has shipped, you will receive an email with the shipment notification and tracking details.

Shipping Address Modification
  • Changes to your shipping address or order details cannot be made after 12 p.m. PST each day due to our fast order fulfillment process.
  • If modifications are not possible, you may return the item following our Return & Refund Policy.

Order Cancellation
  • To cancel your order, email us at support@omidifurniture.com as soon as possible.
  • If the product has not yet shipped, we will issue a full refund.
  • Orders already in transit cannot be canceled.

Important Notes
  • We do not ship internationally.
  • Delays caused by national holidays, inventory shortages, shipping carrier issues, or extreme weather are beyond our control. We appreciate your patience in such instances.

For any shipping inquiries, please contact us at support@omidifurniture.com.


Returns & Exchanges Policy

Omidi is dedicated to customer satisfaction. If you are unhappy with your purchase, you can request a return or exchange within 30 days of order receipt.


Return & Refund Eligibility
  1. Items must be in their original packaging and in saleable condition.
  2. A receipt or proof of purchase is required.
  3. Returns may be denied if:
    • Products or packaging are damaged.
    • The return request is made beyond the 30-day window without valid quality issues.

Return Process
  1. Contact our customer service team at support@omidifurniture.com with your order number and the reason for the return.
  2. Follow the return instructions provided by our team.
  3. Customers are responsible for return shipping costs unless:
    • The product has a manufacturing defect.
    • The product was damaged in transit.
    • You received the wrong item.
    • The item was lost in transit.

For returns due to personal reasons (e.g., dislike of the item, change of mind, or incorrect details provided by the customer), the freight expense is non-refundable, and the customer must cover return shipping fees.


Return Charge
  • If there are damages to the product (e.g., scratches, dirt, or paint peeling), a compensation fee may be charged. You will be notified via email.

Refund Process
  • Once we receive your returned item, we will inspect it within 3 business days.
  • Refunds are processed within 2-5 business days after inspection.
  • For credit or debit card payments, refunds may take an additional 3-7 business days to reflect in your account, depending on your bank or credit card provider.

Exchange Process
  • To exchange an item (e.g., for a different size, color, or style), contact our customer service team.
  • If the desired item is out of stock, we will assist you in finding an alternative or issue a refund.
  • A return shipping label may be provided if applicable.


Damaged or Missing Shipments


Damaged Items
  1. Check your package thoroughly before accepting and signing for it.
  2. If you notice product damage, immediately contact our customer service team and file a claim within 7 days of receipt.

Missing Shipments
  • Report missing shipments to our customer service team within 7 days of receiving your package.
  • Failure to report missing items beyond the 7-day period may result in a denied claim.

Key Guidelines
  • Keep all original packaging for 30 days in case a return is needed.
  • If your order does not arrive within the estimated delivery period, notify us immediately.


Defective or Incorrect Merchandise

  • If you receive a defective or incorrect item that is unrelated to shipping damage, contact our customer service team for assistance.
  • For third-party items, Omidi reserves the right to deny returns, as we have no control over third-party policies. However, we will assist you in the return process to the best of our ability.

If you have any questions about our shipping, returns, or exchanges, please contact us at support@omidifurniture.com. We are here to assist you!